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Terms & Conditions

Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment will be taken via our secure Payment Express Facility. The name that will appear on your statement will be T Park Hotel Ltd t/a The Park Hotel Ruapehu.

BEST AVAILABLE RATES
Minimum two night stay. No refunds are permitted on Best Available Rates accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted.

FLEXI RATES
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 24 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 24 hours, one night’s accommodation will incur and be charged.

BED & BREAKFAST RATES
FOR SUMMER STAYS BETWEEN 16 OCT - 24 JUN: No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 72 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 72 hours, one night’s accommodation will incur and be charged.
FOR WINTER STAYS BETWEEN 25 JUN - 15 OCT: No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 7 days prior to arrival with no charges. In the case of a no show or a cancellation inside 7 days, one night’s accommodation will incur and be charged.

PACKAGE RATES
FOR SUMMER STAYS BETWEEN 16 OCT - 24 JUN: Amendments and cancellations will be accepted up to 7 days prior to the day of arrival with no charges. In the case of a cancellation between 7 days and 72 hours prior to arrival 50% of the package will be charged. In the case of a no show or a cancellation inside 72 hours prior to the day of arrival 100% of the package will be charged.
Unused package components are non refundable.
FOR WINTER STAYS BETWEEN 25 JUN - 15 OCT: Amendments and cancellations will be accepted up to 7 days prior to the day of arrival with no charges. In the case of a cancellation inside 7 days of arrival 100% of the package will be charged. Unused package components are non refundable. Minimum 2 night stay Friday & Saturday nights.

STAY 3 NIGHTS & SAVE
Stay 3 nights and Save! NON REFUNDABLE. No refunds are permitted on Stay 3 nights and save deal. Where a booking is cancelled or amended the full quoted amount of the reservation will be charged. Payment will be taken at time of reservation

All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.

CHECK IN / CHECK OUT POLICY
Check in time is 2pm. If earlier check in time is required please request this at the time of booking.
Check out time is 10am. If a late check out is required please request from reception when you check in at hotel. Early check ins and late check out’s are not guaranteed and are at the discretion of management /reception staff.

CHILDREN POLICY
Infants 3 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate.